Sierra Video VS User Manual download pdf (Page 63)

TROUBLESHOOTING

Control

Problem Remedy

No control of Matrix

Switcher from PC

software

 Confirm the correct wiring of the connecting cable. Be sure to use a standard

one to one 9 pin serial cable.

 Confirm that all Dip Switches on the control processor are set properly. See

Dip switch settings on page Error! Bookmark not defined..

 Confirm that the baud rate of your computer COM port is set to the same as

that of your Matrix Switcher (9600-Baud factory default). Confirm that the

proper COM port is selected in the control software.

 Use a terminal emulator program to send **!! commands and check for **OK!!

response.

 If you do not receive **OK!!, the problem is with the switcher.

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Sierra Video VS User Manual Page 63